Innovate21 website www.innovate21.co (our Website) is owned and operated by HJ & Associates Limited, a limited company registered in England and Wales under company number 11325503, whose registered office address is SpaceHoppers Co-Working, Libbys Drive, Stroud, Gloucestershire GL5 1RN (“Innovate21,” “We,” “Us” or “Our”).
WHY YOU SHOULD READ THIS POLICY
HJ & Associates Limited are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
For the purpose of the Data Protection Act 1998, the Data Controller is HJ & Associates Limited (i.e. the company who is responsible for, and controls the processing of, your personal data).
HOW WE OBTAIN YOUR INFORMATION
We may collect and process the following data (such as names, company names, email addresses, home addresses, phone numbers and social media account names) about you, with your consent:
• Information that you provide by filling in forms on our Website,
• Information you provide through interacting with our pages on social media platforms
which shall include, but not be limited to, LinkedIn, Facebook, Twitter and YouTube.
• When you contact us, we may keep a record of that correspondence together with your name, address, email address and phone number.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
PERSONAL INFORMATION ABOUT OTHER INDIVIDUALS
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
• give consent on his/her behalf to the processing of his/her data;
• receive on his/her behalf and data protection notices;
• give consent to any transfer of his/her data;
INFORMATION THAT WILL BE COLLECTED AUTOMATICALLY
Device information: We may also collect information about your device each time you use the Website. For example, we may collect information on the type of mobile device that you are using and its unique device identifier (for example, the IMEI number, the device’s mobile phone number, or the MAC address of the device’s wireless network interface), the type of mobile browser that you are using, the mobile operating system that you are using, mobile network information and the time zone setting.
Information on your device: We may also collect information which is stored on your device each time you use the Website. For example, we may collect contact information, login information, friends lists, photos, videos and other digital content with your prior consent.
Location data: We may also collect information to determine your location using GPS technology or such other location tracking software we may use from time to time. Some of the features of the Website may require access to such location data to work. If you would like to use any such feature, you will be asked to consent to provide such location information. You can withdraw your consent to providing this information at any time by emailing firstname.lastname@example.org.
WHAT WE DO WITH THE INFORMATION WE COLLECT
We use information held about you in the following ways:
• To provide our Services to you including the processing of any orders and payments.
• To provide you with services that you request from us or to provide you with information on our services which we feel may interest you.
• To carry out our obligations arising from any contracts entered into between you and us.
• To detect and prevent fraud.
• customer profiling and analysing your purchasing preferences.
• To notify you about changes to our services
• To monitor the use of our Service.
We may also use your data to provide you with information about services which may be of interest to you and we may contact you about these by email, post or telephone. If you do not want us to use your data in this way, please send an email with your request to email@example.com.
INFORMATION WE MAY SHARE WITH THIRD PARTIES
We will never disclose or sell your information to untrusted third parties. We only disclose your information as follows:
• To any suppliers and subcontractors (including payment providers) in order to fulfil the service;
• If we are acquired by a third party, your information may be one of the
• To other companies that may become partners with us or part of a group.
• If we are under a duty to disclose your information by operation of law.
You should be cautious when using any of Innovate21 social networking features as the information you choose to make available can be seen by other users in the selected group. We do not monitor the use of these features during the normal course of business although we reserve the right to do so at our discretion.
Innovate21 encourages you to review the privacy statements of websites you choose to link to or link from, so that you can understand how these websites collect, use and share your information.
We are not responsible for the privacy statements or other content on websites that are not owned or operated by Innovate21.
WHERE WE STORE YOUR PERSONAL DATA
Once we have received your information, we will use strict organisational procedures and technical security features to prevent unauthorised access to safeguard your data. For example:
• Where you create an account on the website, this will be controlled by a password and username that are unique to you.
• We will store your information on secure servers.
• Payment details are encrypted using SSL technology.
We will make reasonable efforts to ensure that your data is not transferred outside the EEA. Where we use data servers that may transfer data out of the EEA we will take steps to ensure adequate protections are in place to ensure the security of your information.
All information you provide to us is stored securely with the following servers; Mailchimp, Dropbox, Linkedin, Twitter and Microsoft Outlook 365. A copy of your information is also stored securely on our computers where access is restricted.
To read in further detail how your information is secured on these servers, please refer to a copy of their security and privacy polices via the following links:
Please note that all these servers comply with the EU-US Privacy Shield Framework, which is a mechanism that ensures compliance with EU data protection requirements when transferring personal data from the European Union to the United States. You can learn more about Privacy Shield here: https://www.privacyshield.gov/welcome
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (please see ‘CONTACT’ below).
WHAT YOU CAN YOU DO TO KEEP YOUR INFORMATION SAFE
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
YOUR CONSENT AND RIGHTS OF ACCESS
We will only collect and store information about you with your consent. You provide us with your consent by choosing to provide your personal details when you contact us, completing our forms on our website and when you use our service.
You can change your mind or remove or add your consent at any time.
• You have the right of access to your personal records or other information that Innovate21 holds about you. There is no administrative charge for this service.
• You have the right to rectify any errors in the data we hold about you. If any data or information we hold about you is inaccurate, or out of date, please contact us and we will correct this immediately.
• You have the right to have the data we hold about you erased.
• If you wish us to continue to store your information but wish us to keep your data separate and not process it in any way, please let us know and we will do so.
• You have the right to data portability. If you wish to obtain your data for your own purposes across different services, we will provide this information to you in a CSV file. There is no administrative charge for this service.
• You have the right to object to any direct marketing.
To revise your consent, access, amend or remove your records or assert any of your rights set out above, you should send your request in writing to firstname.lastname@example.org.
You will need to provide proof of identity and address and specify the personal data you want access to, amended or removed.
HOW LONG WE WILL STORE YOUR DATA
We will store your data for as long as necessary for the purpose of processing. The data will be deleted in the following circumstances:
• You have withdrawn your consent to data processing
• The original purpose for processing the data is no longer relevant or cannot be performed any more.
• The data is no longer up to date or accurate.
Innovate21 only offers services to individuals over the age of 18. In using our services, you confirm that you have read and consented to this Policy and verify that you are over the age of 18.
In this section you will find information on what cookies may be set when you visit our website and how to reject or delete these cookies.
When we provide services, we want to make them easy, useful and reliable. Where services are provided on the internet, this sometimes involves placing small amounts of information on your device.
This information consists of small text files known as cookies and they cannot be used to identify you personally. These pieces of information are used to improve our services for you through, for example:
• Enabling our Website to recognise your device so you don’t have to provide the same information several times during one task.
• Measuring how many people are using our Website, so the Website can be made easier to use and there’s enough capacity to ensure it’s fast and efficient.
You can manage these small files yourself and learn more about them by visiting:
CONSENT (BROWSER SETTINGS)
CONSENT (NOTIFICATION ON HOME PAGE)
THIRD PARTY COOKIES
We work with third-party suppliers who may also set cookies on the Website, for example Google, Facebook, Twitter, LinkedIn and YouTube. These third-party suppliers are responsible for the cookies they set on our Website. If you want further information, please go to the website for the relevant third party.
HOW TO CONTROL AND DELETE COOKIES
Comprehensive information on how to do this across a wide variety of browsers can be found at www.aboutcookies.org or www.allaboutcookies.org.
Please be aware that restricting cookies may impact the functionality of the websites you visit.
There are four categories of cookies, as defined by the International Chamber of Commerce guide to cookie categories: http://www.internationalchamber.co.uk/components/com_wordpress/wp/wpcontent/uploads/2012/04/icc_uk_cookie_guide.pdf.
A. Strictly Necessary Cookies: These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, services you’ve asked for (such as access to secure areas) cannot be provided. These cookies don’t gather information about you that could be used for marketing or remembering where you’ve been on the internet. These cannot be restricted or blocked.
B. Performance Cookies: These cookies collect information about how you use a website, for example which pages you go to most often and if you get any error messages from certain pages. These cookies don’t gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target you with online advertising. Without these cookies we cannot learn how our website is performing and make the necessary improvements that could enhance your browsing experience. These can be restricted or blocked.
C. Functionality Profile Cookies: These cookies allow a website to remember choices you make (such as your user name, language or the region you are in) and tailor the website to provide enhanced features and content for you. For instance, they remember your log-in details and allow you to watch videos. They also ensure the onsite marketing and experience is relevant to you. These cookies can also be used to remember changes you’ve made to text size, font and other parts of pages that you can customise. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you’ve previously made or personalise your browsing experience. These can be restricted or blocked.
D. Targeting Cookies: These cookies gather information about your browsing habits. They remember that you’ve visited a website and share this information with other organisations such as advertisers. They do this in order to provide you with ads that are more relevant to you and your interests. Although these cookies can track your visits to other websites, they don’t usually know who you are. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. These can be restricted or blocked.
COOKIES WE USE
This is a list of the main cookies we use and what each is used for:
Cookie name: __ga
Expires: 2 years
Description: Used by Google Universal Analytics. Each unique browser that visits a page on the site is provided with a unique ID via this cookie. In this way, subsequent visits to the website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with the website using different browsers, the Analytics reports would track this activity under two unique visitors. Similarly, if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.
Cookie name: __gid
Expires: 24 hours
Description: Used by Google Universal Analytics. This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Cookie name: __gat
Expires: 1 minute
Description: Used by Google Universal Analytics. This cookie is used to throttle request rate and therefore limits the collection of data when there is high traffic on web pages.
Cookie name: PHPSESSID
Expires: When browser is closed.
Description: The PHPSESSID cookie is a PHP session cookie that is able to store data when the user clicks through to different webpages. It is used to store items in visitors’ shopping baskets and may also present messages to the visitor when they submit forms through the website, such as notifying the visitor of any incorrect details submitted.
The Data Protection Supervisory Authority in the UK is the Information Commissioners Office. More information on the ICO can be found on their website here: https://ico.org.uk